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Spacewall International, Inc.
Terms & Conditions |
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APPLICATION FOR CREDIT
Credit terms are reserved for customers who will be ordering on a continuous
basis. All first orders must be prepaid (check or credit card). After you
have placed at least a $350.00 order, we will mail you a credit application
upon your request. The credit application must be submitted to us by mail
only. Please note that an incomplete credit application will not be
processed.
CUSTOM ORDERS
All custom orders require a 50% non-refundable deposit prior to production.
Balance due prior to shipping unless other credit terms have been
established. All custom orders are non-cancelable.
SMALL ORDERS
We will gladly fill any size order. All orders under $100.00 are subject to
a $20.00 service charge.
SPECIAL ORDERS
We will gladly provide pricing on non-stock items. A 50% non- refundable
deposit must accompany all special orders. Special orders are not
returnable.
BACK ORDERS
Back orders include any item not in stock at the time of original shipment.
In stock items will ship upon receipt of your order, and we will backorder
the out of stock item. Backorder items will be shipped as soon as they are
received in our warehouse. Separate shipping charges will be billed for each
shipment.
PLEASE NOTE:
If you need your order to ship complete you must request it at the time
you place your order.
Pricing and styles are subject to change without notice.
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Spacewall International, Inc.
Return Policy |
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You must obtain an authorization form from our Customer Service Department
before returning or exchanging merchandise. Include this form in your return
shipment to our warehouse. Please be sure the merchandise is packaged
properly for shipping, as it is your responsibility to ensure that it
arrives in good condition. We will not accept returned items that are
received damaged. There is a 20% restocking fee on all returns. No returns
will be accepted after 30 days from the Invoice Date.
Please Note: Custom or special drop ship orders are not returnable.
SHIPPING / FREIGHT INFORMATION
Shipments are made FOB our warehouse, or on select products, direct from the
manufacturer. Due to different points of origin, your order may not ship
together. Spacewall International does not set or control freight / shipping
rates. Our preferred carrier is United Parcel Service (UPS). Orders with
items that exceed UPS size / weight limits will ship common carrier. We
choose the most economical way and reserve the right to select the method of
shipment. All shipping charges are the responsibility of the customer. We
cannot quote shipping charges at the time your order is placed. Shipping
charges are based on the mixed selection of items to be shipped per carton.
Each carton is packed according to item availability, dimension, weight, and
quantities.
DAMAGED MERCHANDISE
It is important to open and examine all cartons immediately upon delivery.
Failure to do so may jeopardize your ability to file a claim with the
carrier, as damage claims must be filed within 10 days of delivery.
UPS damage:
If you discover damage after opening the package, call your local UPS office
and request a damage inspection. Save all packing materials and the original
cartons until inspections are made. Do not return the merchandise to
Spacewall International yourself. UPS will handle the return when they
inspect. After you have called UPS, then please call us to arrange for
replacement merchandise.
Common Carrier damage:
When a carton is visibly damaged upon arrival, note the nature of the damage
on the driver’s copy and your copy of the freight bill of lading. The driver
should also sign both copies. This is to protect you and to enable you to
file a claim with the carrier.
Concealed damage:
If damage is discovered after opening the shipment, retain all packing
materials and contact the carrier for a “concealed damage” inspection
report. You must file a claim with the carrier within 10 days of signing for
the freight. We will be glad to assist you with any claim.
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